Welcome to Arloways. We are committed to ensuring that your orders are processed carefully and delivered efficiently. This Shipping Policy explains how we handle shipping, order processing, and delivery services for customers worldwide.
Order Processing
All orders are processed after confirmation of purchase. Orders are typically reviewed and prepared within 1–3 business days before shipment.
Orders placed on weekends or public holidays may experience slight processing delays.
Worldwide Shipping
Arloways proudly operates worldwide and works with trusted shipping partners to deliver products to customers across different regions and countries.
Shipping availability may vary depending on your location and courier service accessibility.
Cash on Delivery Orders
We currently offer Cash on Delivery (COD) as our payment method. Customers are required to provide accurate shipping information and ensure availability at the delivery address to receive their orders successfully.
Order Tracking
Once your order has been shipped, customers may receive shipping confirmation and tracking information when available. Tracking updates may take some time to appear depending on the courier service.
Shipping Charges
Shipping fees, if applicable, are calculated based on factors such as:
- Delivery location
- Product size and weight
- Courier service requirements
Any shipping costs will be displayed during the checkout process or communicated before order confirmation.
Delayed or Lost Shipments
While Arloways works hard to ensure timely deliveries, delays may occasionally occur due to factors beyond our control, including:
- Weather conditions
- Customs processing
- Courier service disruptions
- High shipping demand periods
If your package appears delayed or lost, please contact us and we will assist in resolving the issue with the shipping provider.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout. Arloways is not responsible for delivery issues caused by incomplete or incorrect addresses submitted by customers.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the packaging and products so we can review the issue promptly.
Contact Information
For any shipping-related questions or concerns, please contact us at:
Email: [email protected]