At Arloways, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return and refund process.
Return Eligibility
Customers may request a return within 14 days of receiving their order. To qualify for a return, the item must:
- Be unused and in its original condition
- Include original packaging, tags, and accessories
- Not show signs of wear, damage, or alteration
Certain items may not be eligible for return due to hygiene, safety, or clearance reasons.
Return Request Process
To initiate a return, please contact our support team within the 14-day return period by emailing:
Please include:
- Your order number
- Product name
- Reason for return
- Photos of the item if applicable
Our team will review your request and respond within 2–5 business days with return instructions.
Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds are processed within 7–10 business days after inspection
- Refunds will be issued through an agreed refund method suitable for Cash on Delivery purchases
- Processing times may vary depending on your location and financial service provider
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos or additional information to verify the issue and arrange a replacement or refund.
Non-Returnable Items
The following items may not be eligible for return or refund:
- Used or damaged products caused by customer handling
- Items returned without original packaging
- Clearance or final sale items
- Personalized or customized products
Order Cancellation
Orders may be canceled within 24 hours of placement if they have not yet been processed or shipped.
Shipping Costs for Returns
Customers may be responsible for return shipping costs unless the return is due to:
- A damaged product
- A defective item
- An incorrect order sent by Arloways
Shipping charges paid during the original purchase are generally non-refundable.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at:
We will investigate the matter and provide assistance as quickly as possible.
Contact Information
For any questions regarding returns or refunds, contact us at:
Email: [email protected]