Thank you for shopping at Arloways. We’re committed to delivering your camping gear, fishing gear, luggage, and tech accessories safely and efficiently—no matter where you are in the world.
1. Global Shipping
Arloways ships products worldwide. We partner with reliable courier and logistics providers to ensure timely delivery to all supported locations.
2. Order Processing Time
- All orders are typically processed within 1–3 business days after order confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
3. Delivery Time
- Estimated delivery time varies depending on your location.
- Domestic deliveries: 4–7 business days
- International deliveries: 7–21 business days
- Delivery time may be extended during holidays or due to customs delays.
4. Payment Method
- We accept Cash on Delivery (COD) only.
- Please ensure that someone is available at your delivery address to receive the package and make the payment in full.
- Orders without full payment at delivery will not be completed.
5. Shipping Charges
- Shipping charges (if any) will be calculated and displayed at checkout before you confirm your order.
- Occasionally, we may offer free shipping promotions—these will be clearly communicated on our website.
6. Order Tracking
- Once your order is shipped, we will send a confirmation email with tracking information (where available).
- If tracking is unavailable for your region, our support team will assist you with updates manually upon request.
7. Delivery Issues
- If your order is delayed, lost, or arrives damaged, please contact us at [email protected] within 48 hours of delivery.
- In case of delivery failure due to incorrect address or absence of the recipient, the order may be returned to us or re-attempted based on the courier’s policy.
8. Customs, Duties & Taxes
- For international orders, customs duties or import taxes (if applicable) are the responsibility of the customer.
- Arloways is not liable for any customs-related delays or charges.
9. Changes to Shipping Policy
We may update this policy from time to time. Changes will be reflected on this page with a new effective date.
Contact Us
For shipping-related inquiries or assistance with your order, contact us at:
Email: [email protected]